DCinemaNOC - Network Operations Center for your Cinema

Network Operations Center

Our Network Operations Center offers a comprehensive 7/365 monitoring and remote support platform, assuring exhibitors optimum equipment health and minimum downtime.

Benefits

Faster troubleshooting and resolution of incidents
Less need for onsite intervention and traveling
Higher uptime and lower operational costs

Alert Notifications

We monitor every digital device in your theater and notify you before it becomes a major problem.

Disks

Monitoring of disk status and space.

Temperature

Temperature monitoring of all devices.

Maintenance

Maintenance notifications of projectors and servers.

Lamp

Lamp life alerts.

Connectivity

Monitoring of network connectivity and performance.

Misc

Alert notifications of all digital devices including UPS, LMS, projectors, servers, switches, audio.

TMS/LMS Technical Support

We take proactive and corrective steps to ensure each component in your cinema continues running smoothly.

Programming

Screenwriter operation and configuration technical support.

KDM

KDM configuration and troubleshooting.

DCP

Content transfer issues troubleshooting.

Logs

Log extraction and reporting.

Firmware & Software

Periodic firmware and software updates.

Projectors

Preventive monitoring and support of a projector’s status and health.

IMS/IMB Server

Diagnostic and support of IMS/IMB servers.

LMS

Support and assistance with LMS operation and configuration.

Network

Monitoring of network connectivity and performance.

Additional Equipment

Assistance with other services and equipment.

Extensive Coverage

We provide service to more than 90 complexes, 600 theater screens and 4500 devices throughout North, Central and South America.

Complexes

Theater Screens

Devices