DCinemaNOC2018-11-08T21:07:24+00:00

Network Operations Center

Our Network Operations Center offers a comprehensive 7/365 monitoring and remote support platform, assuring exhibitors optimum equipment health and minimum downtime.

Benefits

  • Faster troubleshooting and resolution of incidents
  • Less need for onsite intervention and traveling
  • Higher uptime and lower operational costs

Alert Notifications

We monitor every digital device in your theater and notify you before it becomes a major problem.

TMS/LMS Technical Support

We take proactive and corrective steps to ensure each component in your cinema continues running smoothly.

Extensive Coverage

We provide service to more than 90 complexes, 600 theater screens and 4500 devices throughout North, Central and South America.

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Complexes
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Theater Screens
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Devices

OUR PLANS

365-day support*

  • 365 Monitoring
  • Alert notifications
  • Email support
  • Opening tickets for incidents
  • Monthly reports

Remote-care

  • 365 Monitoring
  • Alert Notifications
  • Email Support
  • Opening tickets for incidents
  • Monthly Reports
  • Phone Support
  • Opening tickets with the manufacturer
  • Software upgrades
  • Remote Assistance

Full-care

  • 365 Monitoring
  • Alert Notifications
  • Email Support
  • Opening tickets for incidents
  • Monthly Reports
  • Phone Support
  • Opening tickets with the manufacturer
  • Software upgrades
  • Remote Assistance
  • Onsite Assistance**
  • Training
  • Immediate replacement of spare parts
  • Professional advice

*Does not include LMS/TMS

** Includes technical services., all travel-accommodation expenses are to be covered by the customer with a daily rate for labor being charged